Job Description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands. At DGC, we have over 130 talented employees around the world who all share some common traits: integrity, a thirst to succeed, a need for excellence and a relentless focus on creating loyalty beyond reason by delivering an experience second-to-none for our customers. Our focus is on the customer, and we foster loyalty by creating a superior gaming experience powered by data-driven insights. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DGC, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. As a Risk Agent you will be responsible for evaluating and monitoring customers and conducting online transactional screening. This will help us excel at ensuring we are always identifying potential issues, ensuring compliance with regulations, and implementing strategies to minimize risks and protect the integrity of the organization to stay ahead of the game. What you'll be doing As part of your role, your responsibilities will include: Full and accurate assessments of all accounts, transactions (money in and out) as well as KYC documentation with a focus on identifying negative attributes including potential fraudulent behaviors. Check all account information in line with internal processes and record comprehensive details in each instance on various software applications. Evaluate client accounts and take appropriate action as per our policies. Review a variety of document types received to extract information and gauge legitimacy. Withhold the release of certain transactions when required as per our risk acceptance criteria. Review and manage payment of withdrawals. Report and record details of clients that do not meet legitimacy standards. Assist with ad hoc customer reviews as requested by business stakeholders. Assist the Customer Support Team with ad hoc customer queries. Evaluate responsible gaming behavior and assist Customer Support Team with responsible gaming queries and customer requests. Review incoming escalations from all business departments with a focus on first-contact resolution. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Must be at least 21 years of age as per federal, state, and local regulations working with the gambling industry Relevant degree / diploma within the relevant field. Previous working knowledge of systems and system integration as listed below (or similar): GeoComply ZenDesk Must be comfortable working in a 24/7/365 shift environment. Employee must be able to qualify for licenses and permits required by federal, state, and / or local regulations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: Previous experience in the online gaming or casino industry advantageous. Our values are non-negotiables Our CREDO is underpinned by core values that are linked to key behavioral competencies. These competencies are: These competencies are: Customer Orientation Stress Tolerance Problem-Solving Skills Relationship Building Communication & Writing Skills Decision-Making Ability to multitask What you'll get back We offer a great variety of personal and professional benefits to help you thrive at DGC and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programs give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. Health insurance contribution. Life insurance cover. 401K match. Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 22 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group. It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on!

• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification. Should you not hear from us within 2 weeks, please deem your application as unsuccessful. The perfect place to work, play and grow! Digital Gaming Corporation USA

Job Tags

Local area, Shift work,

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