Job Description

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Connect with the housekeeping department to ensure guest accommodations are ready
•Bookkeeping: keep accurate records of all hotel guest account information
•Mitigate customer complaints as needed

Qualifications

•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
•Well-versed in taking telephone calls and handling stressful situations
•1+ year of hotel industry experience or related job preferred
•Must have graduated high school, received a GED or equivalent
•Has previous experience or working knowledge of Microsoft Office and reservation management systems Four Seasons Island Resort

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