Customer quality Manger Job at AOHAI, China

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  • AOHAI
  • China

Job Description

  1. one Customer quality management, finding problems, sorting out problems, tracking and solving problems, quick response, analysis of after-sales product quality problems and form reports.
  2. Tracing business processes from delivery results, establishing a data monitoring system, ensuring accurate measurement of process efficiency and delivery results and realizing data interlock, mining business problems from data and promoting business improvement.
  3. Build online problem handling process, complete and accurate insight into business problems and systematically drive business improvement to continuously enhance customer experience.
  4. Responsible for handling customer quality events such as customer complaints/feedback/returns, formulating overall corrective and preventive improvement measures, tracking the implementation and verifying until the problem is closed.

Job Tags

Full time,

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