Job Description
Launch Account Manager – Fiber MDU FTTP 📍 South Florida | Hybrid Work Model
Celerity Fiber is on the hunt for a Launch Account Manager to drive our service deployments and client success in the MDU market. If you thrive at the intersection of project management and customer relationships — and love the fast pace of the fiber internet world — we’d love to connect.
About the Role As a Launch Account Manager, you’ll be the face of Celerity Fiber during one of the most exciting phases: onboarding new multi-dwelling communities to our cutting-edge FTTP (Fiber-to-the-Premises) solutions. You’ll coordinate internal teams, work closely with property stakeholders, and ensure a seamless experience from initial deployment to resident adoption.
This is a highly collaborative role where project management meets customer success — critical to delivering the Celerity Fiber promise.
What You’ll Do End-to-End Launch Management - Own the full launch process for new MDU properties, from kickoff to final service activation.
- Coordinate efforts across Engineering, Operations, Sales, and Marketing to ensure seamless service delivery.
- Proactively address any roadblocks to keep projects on time and on budget.
Client Relationship Management - Build and maintain strong relationships with property owners, developers, and managers.
- Serve as the go-to point of contact during and immediately after the launch phase.
Resident Engagement and Service Adoption - Drive strategies to maximize resident sign-ups, including marketing campaigns, welcome events, and onboarding initiatives.
- Champion a strong, positive first impression with new residents.
Contract and Compliance Management - Support the negotiation and execution of service agreements, ensuring all deliverables meet company standards and client expectations.
Performance Tracking and Reporting - Monitor key performance indicators (KPIs) like activation rates and project milestones.
- Provide clear reporting to leadership and recommend improvements to future launches.
Post-Launch Support - Offer dedicated support immediately after launch to smooth the transition to long-term account management.
- Ensure any operational issues are quickly resolved to maintain client satisfaction.
What You Bring Required - Bachelor’s degree in Business Administration, Communications, Project Management, or a related field.
- 3 years of experience in account management, project coordination, or similar roles within the telecommunications or fiber optics industry.
- Strong project management skills with the ability to juggle multiple initiatives simultaneously.
- Outstanding interpersonal and communication skills — you’re comfortable presenting to both executives and residents.
- Familiarity with FTTP technology and service installation processes.
- Proficiency with Microsoft Office Suite, CRM tools (e.g., Salesforce), and project management platforms.
Preferred - Hands-on experience managing MDU (Multi-Dwelling Unit) deployments.
- Experience organizing resident engagement or marketing initiatives in property settings.
Why Join Celerity Fiber?- Competitive base salary + performance-based bonuses
- Hybrid work flexibility in South Florida
- A pivotal role in a fast-scaling, high-growth telecom company
- Access to cutting-edge Fiber technology and innovation
- Vibrant, collaborative team environment
About Us Celerity Fiber is a private cable operator and Internet Service Provider headquartered in Miami, Florida. We specialize in bringing next-gen fiber Internet, IPTV, streaming, and voice services to over 150,000 doors nationwide.
Built on decades of industry experience, Celerity Fiber delivers high-speed connectivity and unparalleled support to MDUs, gated communities, hospitality, healthcare, and commercial businesses.
Our focus: delivering revolutionary Internet services with relentless customer care and future-ready infrastructure.
At Celerity Fiber, we’re not just connecting properties — we’re transforming communities.
Job Tags
Full time, Contract work, Immediate start,