Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities:

• Bookkeeping: keep accurate records of all hotel guest account information
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Communicate with housekeeping to make sure guest rooms are ready
• Mitigate customer complaints as needed
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Well-versed in taking telephone calls and handling stressful situations
• High school graduate, GED recipient, or equivalent
• Exhibits working knowledge of Microsoft Office and reservation management systems

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