TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with our innovative technology. Our solutions empower providers to enhance patient outcomes, streamline operations, and make data-driven decisions.
We are looking for a Customer Support Specialist who is client-focused and enables our customers to achieve their business goals and maximize the value of TeamBuilder’s platform. You’ll be a vital part of our customer success team working closely with product and implementation experts to provide innovative solutions to our clients.
Key Responsibilities
Provide high-quality, timely solutions to a variety of client support requests, ranging from Tier 1 to Tier 3 responding to 5-15 tickets per day.
Manage customer expectations and provide clear, actionable resolutions while minimizing disruption to their business.
Adhere to ticket processing workflows, ensuring all issues are logged and escalated as needed.
Share technical expertise with clients, guiding them through the use of TeamBuilder’s platform and promoting adoption of our learning and optimization tools.
Collaborate with internal teams to share best practices and contribute to the documentation and streamlining of support procedures.
Participate in shift coverage as required, ensuring client needs are met across time zones.
Skills & Traits
Prioritize and manage multiple tasks and requests simultaneously in a fast-paced environment.
Collaborate cross-functionally and engage in inventive problem-solving.
Excellent active listening, written, and verbal communication abilities.
Ability to establish and maintain effective relationships with customers and colleagues at all levels.
Display a strong commitment to our mission, customer success, and delivering outstanding results.
Qualifications
At least 2 years of experience in technical customer service or a help desk role, preferably within a start-up SaaS environment.
Undergraduate degree preferred or equivalent work experience required. Relevant certifications are a plus.
Some experience with computer programming or a help-desk background is desirable. Use of Zendesk is desirable.
Ability to work remotely across multiple time zones.
Additional Information
Job Type: Full-time, Exempt
Location: Remote
Compensation: Starting at $60,000 with paid time off, medical benefits, and the potential for an annual performance bonus.
Culture: We foster a collaborative, mission-driven culture that values innovation and prioritizes customer success.
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